Goal Based Measurement & Reporting Framework

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Goal Based Measurement & Reporting Framework


“Measurement is the first step that leads to control and eventually to improvement.
If you can’t measure something, you can’t understand it.
If you can’t understand it, you can’t control it.
If you can’t control it, you can’t improve it.”
– H. James Harrington: An international performance improvement guru
“What gets measured gets done,
what gets measured and fed back gets done well,
what gets rewarded gets repeated.“
– John E. Jones: Leadership trainer

Why Measurement Framework?

  • To provide a consistent approach for systematically defining, collecting, analysing and reporting on the measurement performance across the organisation.
  • Identified measurement to be specific, attainable, agreed, understood, timely, focussed & relevant and ultimately automated.
  • To become a management tool for assisting management to make more informed decisions via a structured reporting framework.
  • Promotes Quality Culture initiative for the early discovery and correction of problems that can be more difficult or costly to resolve later.
  • Streamline reporting at various level of management and facilitates a proactive management strategy.
  • Create a historical database to assist in deriving process capability baselines, performance baselines, knowledge management, estimation and prediction models

Measurement Principles:
Measures should aim at the long-term and should be forward-thinking initiative designed to fundamentally change the way we do business. It is not a post-mortem of what happened but a step towards how we do better in the future.


 Measurement Principle


DIKW Hierarchy
To be of value, data must be organised and formatted into information and captured for analysis: Who did what, when, and where?
Once that’s been accomplished, the information can be analysed to gain knowledge: Why a certain event happened, and what might be done about it (wisdom).

Measurement Process Overview


Measurement & Reporting Framework


  • Effective Communication: Provides objective information thereby reducing the ambiguity.
  • Improving Process- Change for maximum effect: Enables us to understand our processes so that informed decisions can be made in order to manage and improve our processes.
  • Objective feedback on Status: Objectively assesses the performance of activities and the quality of the product.
  • Ensuring Consistency: Eliminates variation and ensures consistent outcomes. Optimises predictability of process outcomes.
  • Provides Early Warning: Facilitates a pro-active management strategy.

Motivation for Metrics

  • Effectiveness: A process characteristic indicating the degree to which the process output (work product) conforms to requirements.(Are we doing the right things?)
  • Efficiency: A process characteristic indicating the degree to which the process produces the required output at minimum resource cost. (Are we doing things right?)
  • Quality: The degree to which a product or service meets customer requirements and expectations.
  • Timeliness: Measures whether a unit of work was done correctly and on time.
  • Productivity: The value added by the process divided by the value of the labour and currency consumed.

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