ISO 9001: 2008 – 5.5.1 Clause
This is a story about four people named Everybody, Somebody, Anybody, and Nobody. There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that, because it was Everybody’s job. Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn’t do it. It ended up that Everybody blamed Somebody when Nobody did what Anybody could have done!
Paragraph 5.5.1 Responsibility and authority of ISO 9001:2008 requires “Top management shall ensure that responsibilities and authorities are defined and communicated within the organization” – to prevent this from ever happening again.